The NBA Store Return Policy: What You Need to Know

If you’re a Basketball Fan you’ve probably shopped at the NBA Store at least once. But what happens if you need to return something? Here’s what you need to know about the NBA Store return policy.

The NBA Store Return Policy: What You Need to Know

The NBA Store’s return policy is pretty straightforward: you can return items within 30 days as long as you have the original receipt or packing slip, and the items are in new and unused condition. If you don’t have the original receipt, they may be able to process your return by looking up your order in their system. If you’re returning items that were part of a promotion or special offer, make sure to include any free items you received as part of that deal so they can be properly credited back to your account.

There are a few things that are ineligible for return, including personalized items (like jerseys with custom names and numbers), digital downloads, and final sale items. If you’re not sure whether something falls into one of those categories, give customer service a call before you try to make a return. And finally, if you’re returning an item from outside the U.S., there may be additional taxes and duties due when the package reaches The NBA Store’s warehouse; unfortunately, they can’t refund those charges.

How to Return an Item to the NBA Store

The NBA Store offers a hassle-free return policy on all items, regardless of whether they were bought online or in-store. If you’re not happy with your purchase, simply return the item within 30 days for a refund. All returns must be in their original condition, with all tags attached. Shipping and handling fees are non-refundable.

What Items are Eligible for Return?

The NBA Store offers a 30-day return policy on most items, as long as they are in new, unopened condition with all original tags and packaging. However, there are some exceptions to this policy. Personalized items, such as jerseys with custom names and numbers, are not eligible for return. If you receive a defective or damaged item, the NBA Store will gladly issue a refund or exchange.

How Long do I Have to Return an Item?

The NBA Store Return Policy gives customers 90 days to return an item for a refund. The item must be in new, unopened condition to be eligible for a refund. If you return an item after 90 days, you will only be eligible for a store credit.

What is the NBA Store Return Policy for Used Items?

The NBA Store return policy for used items is as follows: All used items must be returned within 30 days of the date of purchase. Used items must be in their original packaging and condition, with all tags and labels attached. Shipping and handling charges are not refundable.

What is the NBA Store Return Policy for Digital Products?

The NBA Store offers a refund or exchange on digital products within seven days of purchase, provided that the product has not been downloaded. If you have questions regarding a digital product purchase, please contact customer service at [email protected] or 1-866- NBA -GAME.

What if I Don’t Have a Receipt?

If you do not have a receipt, the NBA Store will gladly offer a Merchandise Credit for the current selling price of the returned item(s) if returned within 60 days from the date of purchase. If you do not have a receipt and return an item after 60 days from the date of purchase, the NBA Store will offer a Merchandise Credit for the lowest selling price within the past 30 days.

How to Contact the NBA Store

The NBA Store offers a hassle-free return policy on all items, including jerseys, hats, and other apparel. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of the date of purchase. To start a return, simply contact the NBA Store customer service team by phone or email to request a return authorization number. You’ll then have 14 days to ship the item back to the store. Once the item is received, the NBA Store will process your refund and issue it to the original form of payment within 10-14 business days.

NBA Store Return Policy FAQ

Need to make a return? We’re here to help. Check out our NBA Store return policy FAQ for answers to all your pressing questions.

Q: What is the NBA Store return policy?
A: We accept returns on most items, as long as they’re in new, unused condition and are returned within 30 days of purchase. Items that are FINAL SALE and cannot be returned include, but are not limited to, personalized items, gift cards and electronics. For more information on FINAL SALE items, please see our Customer Service page.

Q: How do I return an item to the NBA Store?
A: You can start a return by visiting our Returns Center and following the prompts. You’ll need your order number and the Email Address you used to place the order. Once your return is processed, you’ll receive a refund for the purchase price of the item (minus any shipping or handling charges).

Q: How long does it take for the NBA Store to process a return?
A: Once we receive your return, we’ll process it within 3-5 business days. You’ll receive an email notification when your refund has been processed. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to post to your account.

Bottom Line

In order to make a return, customers must have their original receipt and the credit card used for the purchase. Returns made without a receipt will be refunded as a store credit. All returns must be made within 60 days of the purchase date, and items must be in new and unused condition with all original tags and packaging attached. Shipping charges are not refundable.